Frequently Asked Questions
Everything you need to know about your clean beauty journey.
How do I know if a product is right for my skin type?
We offer a personalized online skin diagnosis tool and detailed product descriptions. If you need further assistance, our clean beauty experts are available via live chat for a tailored consultation.
What are your shipping rates and delivery times?
We offer standard and express shipping options. Orders over $60 qualify for free standard shipping. Delivery typically takes 3-5 business days depending on your location.
What is your return policy for opened products?
Due to hygiene reasons, we only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you experience an allergic reaction, please contact our support team.
Are all the brands on Oh My Cream cruelty-free?
Yes, we carefully curate our selection to ensure all brands meet our high standards for ethics and clean formulations. We strictly partner with brands that do not test on animals.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress.
Do you offer samples with every order?
We love letting you discover new favorites! You can select up to three complimentary samples at checkout with every order, subject to current availability.